ph57 Privacy Policy

ph57 is an online gaming platform operated for and made available to residents of the Philippines. As part of providing our services — which include online slots, live casino games, sports betting, bingo, fishing games, and related features — ph57 necessarily collects and processes certain personal data about our members.

ph57 takes its obligations as a personal information controller under the Data Privacy Act of 2012 seriously. This Privacy Policy sets out what data we collect, the purposes for which we process it, how long we keep it, who we may share it with, and how we protect it.

By registering a ph57 account or using any ph57 service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should not use the ph57 platform. Questions or concerns about this policy may be directed to our Data Protection Officer as described in Section 13.

ph57 collects personal data through several channels: directly from members during registration and account use, automatically through the platform, and occasionally from third-party verification providers. The categories of data we collect include:

ph57 does not intentionally collect sensitive personal information beyond what is strictly required for identity and age verification purposes. We do not collect information about racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation.

ph57 processes member personal data for the following purposes:

• Account Registration and Management: To create, maintain, and administer your ph57 member account, including verifying your identity and confirming your eligibility to use the platform (age 21+, Philippine resident).
• Service Delivery: To provide access to ph57 games, process deposits and withdrawals, credit bonuses, and facilitate all features of the ph57 platform that you use as a member.
• Identity Verification (KYC): To comply with our obligations to verify member identity and age, in accordance with applicable Philippine regulatory requirements for online gaming operators.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, and to maintain accurate financial records of all transactions.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct on the ph57 platform.
• Responsible Gaming: To monitor gaming patterns, enforce self-exclusion requests, apply deposit and loss limits, and fulfil our duty of care obligations to members under ph57's Responsible Gaming Policy.
• Customer Support: To respond to member enquiries, complaints, and support requests submitted through live chat, email, or other support channels.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, regulations, court orders, and regulatory directives, including reporting obligations to relevant Philippine authorities.
• Marketing Communications: To send promotional offers, game announcements, and platform updates to members who have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve platform performance, user experience, and game offerings.

ph57 will not use your personal data for any purpose that is incompatible with the purposes described in this section without first obtaining your explicit consent or as otherwise required by law.

ph57 processes member personal data on the following legal bases as recognised under the Data Privacy Act of 2012 and its implementing rules:

• Contractual Necessity: Processing is necessary for the performance of the contract between ph57 and the member — specifically, to provide gaming services, process transactions, and administer the member account as agreed upon registration.
• Legal Obligation: Processing is necessary to comply with ph57's legal and regulatory obligations under Philippine law, including anti-money laundering requirements, age verification obligations, and regulatory reporting duties.
• Legitimate Interests: Processing is necessary for ph57's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics — provided such interests are not overridden by the member's fundamental rights and freedoms.
• Consent: For marketing communications and certain optional data uses, ph57 processes data on the basis of the member's freely given, specific, and informed consent. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ph57 does not sell, rent, or trade member personal data. ph57 may share member data with the following categories of third parties only to the extent necessary for the purposes described in this policy:

• Payment Processors: GCash (Mynt), PayMaya (PayMongo/Voyager), BPI, BDO, Metrobank, Visa, and Mastercard, for the purpose of processing member deposits and withdrawals. Each payment processor operates under its own privacy policy and data protection obligations.
• Identity Verification Providers: Third-party KYC and identity verification service providers that assist ph57 in verifying the identity, age, and residency of members as required for regulatory compliance.
• Game Content Providers: Third-party game studios and software providers whose games are made available through the ph57 platform. These providers may receive limited technical data (such as session tokens) necessary to deliver game content, but do not receive personally identifiable member data beyond what is strictly necessary.
• Regulatory and Law Enforcement Authorities: Philippine government agencies, regulatory bodies, law enforcement, courts, and other public authorities where ph57 is required or permitted by law to disclose member data.
• Professional Advisers: Lawyers, auditors, accountants, and other professional service providers engaged by ph57 who require access to member data in the course of providing professional services to ph57, subject to appropriate confidentiality obligations.
• Business Successors: In the event of a merger, acquisition, restructuring, or sale of all or part of ph57's business assets, member data may be transferred to the acquiring entity, provided that the acquiring entity assumes ph57's obligations under this Privacy Policy.

All third parties with whom ph57 shares personal data are required to handle that data in a manner consistent with applicable data protection laws and ph57's data protection standards.

ph57 uses cookies and similar tracking technologies on the ph57 platform to enhance the member experience, maintain session security, and gather anonymised analytics data. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential cookies required for the ph57 platform to function correctly. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Cookies that remember your preferences, language settings, and other choices you make on the platform to provide a more personalised experience across sessions.
• Analytics Cookies: Cookies that collect anonymised data about how members use the ph57 platform, such as which pages are visited most frequently and how long sessions last. This data is used to improve the platform and is not linked to individual member identities.
• Security Cookies: Cookies used to detect and prevent fraudulent activity, bot access, and other security threats to the ph57 platform and member accounts.

Most web browsers allow you to control cookie settings through the browser's settings menu. Disabling certain cookies may affect the functionality of the ph57 platform. ph57 does not use cookies to track members across unrelated third-party websites.

ph57 retains member personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Active Account Data: Retained for the duration of the member's active account relationship with ph57, plus a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records, including deposits, withdrawals, and wager history, are retained for a minimum of five (5) years from the date of each transaction.
• KYC Documents: Identity verification documents are retained for the duration of the account relationship plus five (5) years following account closure.
• Support Communications: Customer support records and correspondence are retained for three (3) years from the date of the interaction.
• Marketing Data: Data processed solely on the basis of consent for marketing purposes is deleted within ninety (90) days of consent being withdrawn.
• Technical and Log Data: Server logs and technical access records are retained for twelve (12) months before being purged or anonymised.

Where ph57 is required by law, court order, or regulatory directive to retain data beyond the periods stated above, ph57 will comply with that requirement. Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised.

ph57 implements a range of technical, organisational, and administrative security measures to protect member personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between member devices and ph57 servers
• Encrypted storage of sensitive data fields, including financial data and identification documents
• Multi-factor authentication options for member account access
• Role-based access controls limiting internal staff access to member data on a need-to-know basis
• Regular penetration testing and vulnerability assessments conducted by independent security professionals
• 24/7 automated monitoring of platform infrastructure for anomalous activity and intrusion attempts
• Documented incident response procedures for data security events, including notification protocols

In the event of a personal data breach that is likely to result in harm to affected members, ph57 will notify the National Privacy Commission (NPC) and affected members in accordance with the breach notification requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.

As a data subject under the Data Privacy Act of 2012 of the Philippines, ph57 members have the following rights with respect to their personal data:

To exercise any of these rights, contact ph57's Data Protection Officer at [email protected] with your full name, registered email address, and a clear description of the right you wish to exercise. ph57 will respond within thirty (30) calendar days of receiving a valid request. ph57 may request additional identification to verify your identity before processing a data rights request.

If you are not satisfied with ph57's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

ph57 services are strictly intended for adults aged twenty-one (21) years and above. ph57 does not knowingly collect or process personal data from individuals under the age of 21. The platform includes age verification controls at registration to prevent underage access.

If ph57 discovers or is notified that a member account is held by a person under 21 years of age, ph57 will immediately suspend the account, conduct a review, and delete all personal data associated with that account to the extent permitted by law and consistent with ph57's anti-money laundering obligations.

If you are a parent or guardian and believe that a person under 21 has registered a ph57 account, please contact ph57 support immediately via live chat or at [email protected]. ph57 treats all reports of underage access as a priority matter and will act promptly upon receiving such a report.

ph57 primarily processes and stores member data within infrastructure located in or accessible to the Philippines. However, some of ph57's third-party service providers — including certain game content providers and technology infrastructure suppliers — may process data in other jurisdictions.

Where personal data is transferred outside the Philippines, ph57 ensures that such transfers are made only to recipients in jurisdictions that provide an adequate level of data protection, or that appropriate safeguards are in place, such as contractual data processing agreements that impose obligations equivalent to those required under the Data Privacy Act of 2012.

ph57 does not transfer member financial data or government-issued identification documents to jurisdictions outside the Philippines except where strictly required for payment processing by the member's chosen payment provider, and only to the extent necessary for that transaction.

ph57 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, ph57 will notify members by:

• Posting a prominent notice on the ph57 platform or within the member's account dashboard
• Sending a notification to the member's registered email address
• Updating the "Last Updated" date at the top of this Privacy Policy page

Continued use of the ph57 platform following the effective date of any update to this Privacy Policy constitutes acceptance of the revised policy. If you do not agree with any update, you may close your ph57 account by contacting support before the effective date of the change.

ph57 recommends that members review this Privacy Policy periodically. Minor updates that do not materially affect your rights or ph57's data practices may be made without individual notification, but will always be reflected in the "Last Updated" date.

ph57 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact the ph57 DPO through the following channels:

• Live Chat Support: Available 24/7 inside your ph57 account dashboard — select "Privacy & Data" from the support menu to route your query to the appropriate team
• Email: [email protected] — mark your subject line as "Data Privacy Request" to ensure your message is routed to the DPO; allow up to five (5) business days for a substantive response to data privacy matters

When submitting a data privacy request, please include your registered ph57 account email address, your full name, and a clear description of your request or concern. ph57 may require identity verification before processing certain data rights requests to protect member privacy.

If you believe ph57 has not adequately addressed your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.